This post is sponsored by Merial. Once upon a time, in a long-ago place where you could still find rotary phones and mustard yellow was an acceptable color to wear, people found veterinary clinics...

Hey Andy, It seems like every day clients are walking in with worse and worse advice they found online. I cringe every time I open the door and someone is sitting there with a huge stack of papers they...

Think about the educational events your clinic and the clinics around you host for pet owners. What are the topics? Puppy or kitten primers, perhaps? Maybe the occasional class on fleas or cat food or...

We have opportunities in this field to choose whether to take the road to positivity or the road to negativity. One of these daily choices is how we perceive our clients- and it’s important to...

I’m a big believer that most “black and white” statements about nutrition are oversimplified, frequently to the point of being inaccurate; and that the longer, grayer story is really the better...

Veterinary medicine falls right in the middle of the Venn diagram conversion of emotions and money. Pets are increasingly considered part of the family, and we the parents of our furbabies. But medicine...

Trying to get pet owners to comply with your dental health recommendations? Not easy. When you suggest Mrs. Smith use a finger toothbrush on her feisty calico, she’s probably more interested in...

  It’s Friday night, and your dog is having an emergency. He got into your garbage, and you’re not sure what he ate. You’re panicking. Or maybe it’s Sunday afternoon, and you’re thinking...

  In veterinary school, our ER clinicians had one rule that still sticks with me today: “Never talk badly about the referring DVM to a client.” One important reason for this rule is that the client’s...

  I recently read a Huff Post article entitled “The Real Reason Your Wait at the Doctor’s Office is So Long.” Veterinary Medicine and Human medicine vary in a lot of very meaningful ways, but...